GrabShuttle Plus Lunch Service

Tenants within Singapore Science Park can now book a GrabShuttle Plus ride to more lunch locations from 2 July to 28 Sep 2018.

This is to bring convenience to the Singapore Science Park community and to test-bed a real-time demand-driven intelligent transport solution. Help us to make the system better by contacting bd.sg.grabshuttle@grab.com

*We would be refining the service standards and operational parameters such as lunch locations during the trial period and we seek your understanding for any glitches.




FAQ

  • What is GrabShuttle Plus?

    GrabShuttle Plus is a new service that allows passengers to pre-book a seat on a shared vehicle. It is available via a separate GrabShuttle application.

  • What is the difference between GrabShuttle Plus, GrabShuttle and GrabShare?
  • GrabShuttle Plus is a stop-to-stop (pasengers walk to nearby stops) service with non-fixed routes using shuttles. GrabShuttle is a fixed route service. GrabShare is a door-to-door service using cars.

  • Do I have to download another app for GrabShuttle Plus?
  • Yes, simply download the GrabShuttle Plus app via the Apple and Google Play stores.

  • When is the Singapore Science Park Weekday Lunch Service operating?
  • GrabShuttle Plus currently operates around Science Park 1, Science Park 2 and select lunch spots from 1145 to 1345hrs from Mondays to Fridays, excluding public holidays.

  • What are the vehicle models used?
  • 23-seater vehicles are used. All vehicles are air-conditioned.

  • What are the pick-up and drop-off points?

Science Park 1

Science Park 2

Opp The Cavendish, Bus Stop 18279

Bef Thomson Reuters, Bus Stop 18269

DNV GL, Bus Stop 18249

Ascent, Bus Stop 15189

Ghim Moh Food Centre

Holland Drive Food Centre

Tanglin Halt Food Centre

Ayer Rajah Food Centre

Clementi Central Food Centre

Pasir Panjang Food Centre

Alexandra Village Food Centre

Inst of Microelectronic, Bus Stop 16101

Aries, Bus Stop 16111

Galen, Bus Stop 16121

Teletech Park, Bus Stop 16119

The Alpha, Bus Stop 16109

Ayer Rajah Food Centre

Clementi Central Food Centre

Pasir Panjang Food Centre

Alexandra Village Food Centre

  • Why should I use GrabShuttle Plus?
  • GrabShuttle Plus allows you to quickly make a booking and get an immediate confirmation, with a transparent fixed fare structure and guaranteed seat.

  • Are the vehicles used licensed and insured?
  • Absolutely. All vehicles and drivers are appropriately licensed and are covered under commercial insurance.

  • How do I create a booking?
  • You can create bookings through the GrabShuttle Plus app. Simply enter your desired origin and destination, number of passengers and booking date/time. Choose from the options that are listed (different timings and pick-up points near you). Book a guaranteed seat to a drop-off point near your destination. Please arrive at the pick-up point 5 minutes in advance.

  • How do I book in advance?
  • Choose a date or time in advance. Bookings can be made on-demand up to 3 days in advance (excluding today).

  • How much does each ride cost?
  • Single passenger trips are charged at $1.20 per trip. From now till 28 Sep 2018, enter <GRABLUNCH> in promo code field to enjoy $0.40 per ride!

  • How do I pay?
  • Payment is easy! You can pay via Singapore issued debit/credit cards when you make the booking. Bus drivers will not be able to accept cash or EZ-Link payments on board.

  • When will I get confirmation that my booking is successful?
  • Once your payment is made, you will receive details on the confirmed booking in the section ‘My Rides’ in the app.

  • Can I book multiple seats or for other people?
  • Yes, simply choose 1, 2, 3, 4, or 5 seats. Do note that all passengers in the same booking need to travel at the same time and get picked up and dropped off at the same stops.

  • Can I cancel or modify my bookings?
  • Cancellations are allowed but not refunded. The credits will be returned to your GrabShuttle Plus credit wallet.

  • How do I know the bus is coming?
  • Nearer your pick-up time, you can track your bus real time in the app. SMS and in-app notifications will also be sent.

  • What do the circled numbers of the tracking screen represent?
  • They represent the sequence of stops the driver will make ahead of you.

  • What if I would like to change my destination before boarding?
  • Please cancel the active booking and book another ride with the new destination.

  • Can I call the driver?
  • No, communication between the passenger and driver is not supported.

  • Why am I not able to see the driver details?
  • Driver details are visible only when the driver is enroute to your location.

  • How can I identify the bus I’m supposed to board?
  • Each bus will have a Grab decal on the bus. The vehicle number will also be reflected in the trip details when you are the next passenger to be picked up.

  • What should I do when I board the bus?
  • Simply tell the driver your name (as used in the app), get a seat and enjoy the ride.

  • Will the bus wait for me if I am late?
  • No. To ensure that all users get to their destinations on time, all buses will strictly follow their schedules. Please be punctual.

  • Can I board the GrabShuttle Plus bus if I did not make a booking?
  • No. All seats are by reservation only to ensure that everyone who has bought a ticket gets a seat.

  • Can I stand in the bus?
  • Standing is not allowed.

  • Will there be refunds if I miss the bus?
  • No refunds will be provided due to a missed bus or no-show.

  • What happens when the bus does not turn up?
  • If the bus does not turn up, we will make a full refund for the trip. Please allow up to 1 month for the refund to be processed.

  • How will I know if the bus did not turn up due to a breakdown?
  • If there is a bus breakdown, we will try and reroute you to another bus. If your trip is cancelled, you will be notified on the app and automatically refunded.

  • Can I get GrabRewards and use my Grab credits for GrabShuttle Plus?
  • No, these are not supported at this point in time.

  • Can I change my destination while in transit?
  • No, destination changes in transit are not allowed. Please alight at your original destination and book another trip (you can book a trip while in transit).